Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs – Ready to Use Supporting Documents Bringing ITIL Theory into Practice by Gerard Blokdijk


Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to Use Supporting Documents Bringing ITIL Theory into Practice by Gerard Blokdijk

Download Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to Use Supporting Documents Bringing ITIL Theory into Practice ebook by Gerard Blokdijk

Type: pdf, ePub, zip, txt
Publisher: Emereo Publishing
Released: October 15, 2008
Page Count: 220
Language: English
ISBN-10: 1921523859
ISBN-13: 978-1921523854

Download link: Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to Use Supporting Documents Bringing ITIL Theory into Practice

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Description

A professional technical roadmap to designing, implementing & operating IT Service Level Management, with Service Level Agreement guidelines, objectives, KPIs, templates & other supporting documents & organizational resources.... read more ...











 
 
 
 
 
 



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